How do I know if...

In this Article

My identity has been stolen?

Companies have different policies for notifying customers when they discover that someone has accessed a customer database. However, you should be aware of changes in your normal account activity. The following are examples of changes that could indicate that someone has accessed your information:

  • Unusual or unexplainable charges on your bills
  • Phone calls or bills for accounts, products or services that you do not have
  • Failure to receive regular bills or mail
  • New, strange accounts appearing on your credit report
  • Unexpected denial of your credit card
An email or website is legitimate?

Pay attention to the address: Malicious websites may look identical to a legitimate site, but the address may use a variation in spelling or a different domain (.net vs. .com). 

If you're not sure, contact the company directly. Do not use contact information provided in the request. Instead, check previous statements for contact information.

I have a virus on my computer?

You can use your antivirus software to scan for viruses. Also, common symptoms of viruses are a slow running computer, unexpected programs showing up or starting unexpectedly on your computer, and unexpectedly high volumes of Internet or email traffic being sent from your computer.

My password has been stolen?

If someone asks you about a message you don't remember sending, your password has probably been stolen.